Effective Date: 11/19/2024
At Alpha Horizons, we provide digital services and deliverables, which do not involve physical shipping. However, to ensure clarity and transparency, this Shipping Policy outlines how we handle the delivery of digital files, services, and related materials.
1. Delivery of Digital Services
All our services, including Marketing Consultancy, Graphics Design, Digital Marketing, Web Design & Development, Social Media Marketing, and SEO, are delivered electronically through secure platforms.
Delivery Methods
- Email: Digital files, reports, and other deliverables will be sent to the email address provided by the client.
- Cloud Storage: Larger files may be shared via platforms like Google Drive, Dropbox, or other cloud storage services.
- Project Management Tools: Deliverables may also be shared via project management tools if applicable (e.g., Trello, Asana, or similar platforms).
2. Delivery Timeline
The timeline for delivering services varies based on the scope and nature of the project. Estimated delivery timelines will be outlined in the service agreement or contract.
- Graphics Design Deliverables: Typically delivered within 3-7 business days, depending on complexity.
- Digital Marketing Campaigns: Initial setups and strategies are delivered within 5-10 business days after approval.
- Web Design & Development: Project timelines are determined based on the scope and milestones agreed upon.
- SEO Reports: Monthly progress reports will be delivered at the agreed-upon intervals.
3. Client Responsibilities
To facilitate timely delivery, clients are responsible for:
- Providing accurate and up-to-date contact information.
- Ensuring access to agreed communication and file-sharing platforms.
- Responding promptly to requests for feedback, content, or approvals.
4. Failed Deliveries
If you do not receive a deliverable within the agreed timeframe, please:
- Check your email spam or junk folder.
- Ensure the email address provided to us is correct.
- Contact us immediately at [email protected] or +1 515 506 5299 for assistance.
5. Revisions and Updates
- Revisions to deliverables are managed according to the terms outlined in your service agreement.
- Updated files will be delivered using the same method as the original delivery.
6. Non-Deliverable Items
- Alpha Horizons does not provide any physical goods or shipping services.
- Any references to “delivery” solely pertain to digital files and services.
7. Contact Us
If you have questions about our Shipping Policy or need assistance with your project delivery, please reach out to us:
- Website: https://alphahorizonsllc.com/
- Email: [email protected]
- Phone: +1 515 506 5299
Thank you for choosing Alpha Horizons. We are committed to delivering your digital solutions efficiently and reliably!