Refund policy

Effective Date: 11/19/2024

At Alpha Horizons, we prioritize delivering high-quality services to meet your business needs. However, if you are not satisfied with the services provided, we offer a transparent refund policy as outlined below:

Eligibility for Refunds

Refunds are available under the following conditions:

Marketing Consultancy
- Refunds may be considered if:
  - The initial agreed-upon deliverables are not provided.
  - The consultancy session is canceled by us, and no rescheduling is offered.
Graphics Design
- Refunds may be granted for:
  - Failure to deliver the initial design concepts within the agreed timeline.
  - The discrepancy between agreed-upon specifications and delivered designs.
- Partial refunds may be issued if revisions have been provided but the client cancels.
Digital Marketing & Social Media Marketing
- Refunds are not available for services already executed (e.g., paid ad campaigns, scheduled posts, or published content).
- Refunds may be considered if the campaign setup does not align with the agreed scope of work.
Web Design & Development
- Full refunds are available only if work has not commenced.
- Partial refunds may be issued for incomplete work, based on the proportion of deliverables completed.
- Refunds are not available for delays caused by the client (e.g., late provision of required content or feedback).
SEO (Search Engine Optimization)
- SEO services are long-term and result-oriented; therefore, refunds are unavailable for outcomes that take time to materialize.
- Refunds may be considered if agreed-upon services, such as monthly reports or optimization tasks, are not delivered.

Non-Refundable Scenarios

Services already completed and approved by the client.
Dissatisfaction due to unrealistic expectations not outlined in the contract.
Issues arising from client-side delays or lack of required resources.
Third-party expenses (e.g., advertising costs, and hosting fees) are non-refundable.

Process for Requesting a Refund

Submit your refund request within 7 days of service delivery.
Provide the following details:
- Order or invoice number
- Reason for requesting a refund
- Supporting documentation (if applicable)
Email your refund request to [Insert Email Address].

Refund Approval & Timeline

Refund requests will be reviewed within 5 business days of submission.
Approved refunds will be processed within 10 business days to the original payment method.